Privacy Policy

Last Updated: 26th June 2025

Mark Irving Pty Ltd ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Your name

  • Contact details (email address, phone number, address)

  • Date of birth

  • Medicare number or private health insurance details

  • Referral details

  • Relevant medical history for treatment

  • Device information, browser type, IP address, and user behaviour on our website

2. How We Collect Your Information

We collect personal information:

  • When you complete a contact or enquiry form

  • During phone, email or in-person communications

  • When referred by your GP or another healthcare provider

  • Through automated website technologies, including:

    • Cookies

    • Tracking pixels and web beacons

    • Session recording tools (such as Hotjar or Microsoft Clarity)

3. Why We Collect Your Information

We collect and use your information to:

  • Manage patient enquiries and appointments

  • Deliver high-quality clinical services

  • Communicate with referring providers

  • Improve our website and digital experience

  • Monitor user interaction for analytics, usability, and optimisation

  • Meet our legal and regulatory obligations

4. Use of Tracking Technologies

Our website uses a combination of cookies, tracking pixels, web beacons, and session recording software to help us understand how visitors use the site. This includes:

  • Pages viewed and actions taken

  • Mouse movement, scrolling, and clicks

  • Entry and exit pages

  • Device and browser information

These technologies allow us to enhance the user experience, identify navigation issues, and improve overall website performance. The data collected is anonymised and does not directly identify you. You may disable cookies or opt out of tracking through your browser settings or by enabling “Do Not Track” features.

5. Disclosure of Your Information

We may disclose your information to:

  • Medical professionals and diagnostic service providers

  • Medicare or your private health insurer

  • IT and marketing providers who support our systems and analytics tools

  • Legal or regulatory bodies, as required

Third parties are required to adhere to strict confidentiality and data security protocols.

6. Data Security

We implement physical, technical, and administrative safeguards to protect your data, including:

  • SSL-secured website and data encryption

  • Secure hosting environments

  • Access limitations and audit logging

7. Access and Correction

You have the right to access your personal information and request corrections. Please contact us in writing with your request. We may require identity verification before processing.

8. Third-Party Links

Our site may link to third-party websites. We are not responsible for their content or privacy practices and encourage you to review their policies separately.

9. Policy Updates

We may revise this Privacy Policy from time to time. Updated versions will be published on our website with the “Last Updated” date. Continued use of the website constitutes acceptance of the changes.

10. Contact Us

If you have questions about this policy or how your information is handled, please contact:

Mark Irving Pty Ltd
ABN 30 151 325 272
Phone: 02 9890 1822
Email: [email protected]

If you're dissatisfied with our response, contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.