Privacy Policy

We may collect the following types of personal information:

• Your name
• Contact details (email address, phone number, address)
• Date of birth
• Medicare number or private health insurance details
• Referral details
• Relevant medical history for treatment
• Device information, browser type, IP address, and user behaviour on our website

We collect personal information:

• When you complete a contact or enquiry form
• During phone, email or in-person communications
• When referred by your GP or another healthcare provider
• Through automated website technologies, including cookies, tracking pixels and web beacons, and session recording tools

We collect and use your information to:

• Manage patient enquiries and appointments
• Deliver high-quality clinical services
• Communicate with referring providers
• Improve our website and digital experience
• Monitor user interaction for analytics, usability, and optimisation
• Meet our legal and regulatory obligations

Our website uses a combination of cookies, tracking pixels, web beacons, and session recording software to help us understand how visitors use the site. This includes:

• Pages viewed and actions taken
• Mouse movement, scrolling, and clicks
• Entry and exit pages
• Device and browser information

These technologies allow us to enhance the user experience, identify navigation issues, and improve overall website performance. The data collected is anonymised and does not directly identify you. You may disable cookies or opt out of tracking through your browser settings or by enabling “Do Not Track” features.

We may disclose your information to:

• Medical professionals and diagnostic service providers
• Medicare or your private health insurer
• IT and marketing providers who support our systems and analytics tools
• Legal or regulatory bodies, as required

Third parties are required to adhere to strict confidentiality and data security protocols.

We implement physical, technical, and administrative safeguards to protect your data, including:

• SSL-secured website and data encryption
• Secure hosting environments
• Access limitations and audit logging

You have the right to access your personal information and request corrections. Please contact us in writing with your request. We may require identity verification before processing.

Our site may link to third-party websites. We are not responsible for their content or privacy practices and encourage you to review their policies separately.

We may revise this Privacy Policy from time to time. Updated versions will be published on our website with the “Last Updated” date. Continued use of the website constitutes acceptance of the changes.

If you have questions about this policy or how your information is handled, please contact:

Mark Irving Pty Ltd
ABN 30 151 325 272
Phone: (02) 9890 1822
Email: reception@markirving.com.au

If you're dissatisfied with our response, contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.